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Smile Cosmetics

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PRIVACY POLICY

 

  1. Who We Are

Smile Cosmetics is a South African-based cosmetics company offering affordable, eco-friendly beauty products suitable for darker skin tones and sun-prone environments, especially in East Africa. Our website address is: www.smilecosmetics.co.za (or your actual domain).

  1. What Information We Collect

We may collect the following types of personal information:

  • Personal Identifiers: Name, email address, phone number, shipping/billing address.
  • Account Information: Login credentials (if account is created).
  • Payment Information: Credit/debit card details (processed securely via third-party payment providers).
  • Technical Data: IP address, browser type, device type, operating system, referring URLs.
  • Marketing Preferences: Information about your interests and preferences related to our products.
  1. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Send order confirmations, shipping updates, and customer support responses.
  • Improve your website experience and product offerings.
  • Provide you with promotions, offers, and newsletters (with your consent).
  • Comply with legal obligations or resolve disputes.
  1. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: For order processing, payment gateways, shipping, website analytics, and email marketing.
  • Legal Authorities: If required by law or in connection with legal claims or proceedings.
  • Business Transfers: If our business or assets are acquired or merged.
  1. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Understand how visitors interact with our site.
  • Improve performance and personalize your experience.
  • Track campaign performance and analytics.

You can manage or disable cookies in your browser settings.

  1. How We Protect Your Information

We implement appropriate security measures including SSL encryption, secure data storage, and limited access to personal data. However, no method of transmission over the Internet is completely secure.

  1. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and correct your personal data.
  • Withdraw consent for marketing communications.
  • Request deletion of your data.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at [insert email address].

  1. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  1. Children’s Privacy

We do not knowingly collect or process personal information from individuals under 18 years of age without parental consent.

  1. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

  1. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

  1. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact: